# Contact unbound.ai

## Support, billing and privacy

[support@unbound-me.com](mailto:support@unbound-me.com)

Use this address for login/access problems, invoices, missing funds, billing corrections, refunds, account closure, privacy requests and security reports. Use email password recovery when SMTP is connected; otherwise ask about an administrator-issued reset code. Enabled authenticator 2FA remains required during recovery.

Include your account email, a short description, the approximate time and an invoice/request ID where available. Public transaction hashes can help with crypto payment checks. Never send a password, full API key, session cookie, wallet seed, private key or a Seal claim link. Support diagnostics should be reviewed before you share them.

## Collaboration and partnerships

[colab@unbound-me.com](mailto:colab@unbound-me.com)

For integrations, technical collaboration, hosting proposals and partnerships. A proposal does not grant account or infrastructure access.

## Marketing and media

[marketing@unbound-me.com](mailto:marketing@unbound-me.com)

For press, brand assets, campaigns and marketing inquiries. Sending a message does not automatically opt you into a mailing list.

## Team and availability

unbound.ai is presented by a team. A legal operator name, postal address, country and registration/tax details have not yet been supplied. Team mailboxes do not replace those disclosures; terms and privacy documents are currently marked beta draft. There is no published telephone support, live chat or guaranteed response SLA.

Mailbox addresses are published as provided by the team. Outgoing transactional mail uses a separate SMTP integration; availability depends on its private server configuration. A mailto link opens your own email application; it does not submit a ticket automatically.