Document status: beta draft, revised 2026-11-05. The team has not yet supplied the legal operator's registered name, correspondence address, country or data-controller identity. These documents describe current operations but are not a completed legal disclosure or a claim of commercial readiness. Contact support@unbound-me.com for clarification before purchasing or submitting personal data. Statutory rights remain unaffected.
Price and balance
API prices are in USD per million tokens. Input, output and reported cache tokens may have different rates. The catalog and request quote explain the applicable calculation. Request acceptance, reservations, settlement and receipts determine actual use. A token cap is a usage ceiling, not a purchase of a guaranteed number of identical-cost tokens across all models.
Prepaid balance is service credit. The application has no customer cash-withdrawal feature and does not offer interest or exchange services. Any legally required tax or invoice treatment remains dependent on the operator's identity and jurisdiction; do not assume an unverified VAT status.
Crypto payments
Create an invoice and send only its specified asset on its specified network to its unique address. The invoice's amount, expiry, required confirmations and credit status are authoritative. Native-asset quotes have a limited validity window; stablecoin invoices use the service's stated USD valuation policy. Gas and blockchain fees are separate and may be paid by the sender.
Opening an invoice, pasting a transaction hash or seeing a pending transaction is not confirmation. Credit is recorded once only after the invoice conditions are met. Production chain integration has been implemented, but a live-funded end-to-end deposit has not yet been verified by the operator; do not treat the existence of a deposit address as proof of that validation.
Underpayments, wrong assets/networks, late payments, overpayments and chain reorganizations can require manual review. Recovery may be technically impossible, particularly for an unsupported chain or token; we do not promise recovery or automatic extra credit. Contact support with the invoice ID and public transaction hash before sending again. Never share a wallet seed phrase.
The server-operated company wallet is a hot wallet controlled by the service operator. It is not a user-controlled non-custodial wallet. Blockchain transfers are technically irreversible; that fact does not cancel statutory refund rights.
Demo payment methods
Any Visa, Mastercard, BLIK, Google Pay, Apple Pay or simulated crypto option labeled demo does not charge a payment instrument. Do not enter genuine payment-card details. Demo balances have no cash redemption value and are separate from production funds. Production disables these simulated top-ups.
Corrections and refund requests
For a missing credit, duplicate charge, failed request or incorrect settlement, email support with the account email, invoice/request ID, amount, time and a short explanation. We review ledger and chain records before correcting the balance. A failed or unconfirmed inference request should release its reservation; report a stuck reservation rather than making repeated payments.
Unused real credit and disputed usage can be submitted for refund review. There is no automatic refund button. We will explain the outcome and applicable legal basis, including any lawful proportional charge for a service already supplied. We do not assert a blanket no-refunds rule. A crypto refund, if agreed and lawful, requires verification of the destination network/address and account ownership; it is not sent automatically to an arbitrary supplied address. Network-cost allocation and valuation must be stated before confirmation.
Withdrawal and consumer remedies
If applicable consumer law gives you a right to withdraw from a distance contract, you may exercise it by an unambiguous statement to support, without having to use a particular form. EU/Polish distance-contract rules commonly provide a fourteen-day period; application and any exception depend on the contract, disclosures and legally valid consents. Merely calling the service digital, adding funds or making a blockchain payment does not by itself waive a statutory right.
The current checkout does not implement a verified process for requesting immediate performance and acknowledging any legally required loss of withdrawal rights. These documents do not claim such a waiver. Remedies for a non-conforming digital service and mandatory complaint rights remain available where applicable. See the official Polish consumer-rights text.
Complaint or withdrawal message
Include: account email; the service or transaction concerned; purchase/payment date; requested correction, refund or withdrawal; and how to contact you. Send to support@unbound-me.com. The team has not published a correspondence address or final operator identity; this remains a launch requirement. No guaranteed support response SLA is currently offered; mandatory legal deadlines still apply.
Seal transfers
Seal has a USD 0.10 fee and reserves token backing separately. A claimed transfer changes account ownership and invalidates the old credential. It cannot be undone through the interface. For alleged unauthorized use, service failure or a legal claim, contact support; technical irreversibility does not prejudge your statutory rights.
